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Return and Exchange Policy
All items bought in Tradeport are non-refundable.
If you would like to return and exchange an item due to incorrect item delivery, damage or defect, please
email us at
customercare@tradeport.com.ph within seven (7) business days upon receipt of merchandise
so we can investigate the matter and facilitate a replacement.
The item must be returned for replacement in its original delivery condition only after the inquiry has been
settled, accompanied by the delivery receipt. Shipping and handling charges are non-refundable.
In the event that we cannot replace the defective product with the same item due to inventory limitations,
you may redeem another item with at least the same purchase price in Tradeport - of the same store/brand
- or at any of the respective physical stores.
Return/Exchange item via Tradeport:
Send us a message via our Contact page. Or text your request to +63918TRDEPRT (+63918-8733778).
Wait for an email or SMS confirmation.
Send the item to Tradeport at 162 F. Blumentritt St., San Juan, Metro Manila, Philippines 1500 (Shipping fees charged to Tradeport)
Wait for the replacement (no charge for replacement)
Return/Exchange item via store branches:
Send us a message via our Contact page. Or text your request to +63918TRDEPRT (+63918-8733778).
Wait for an email or SMS confirmation.
Present Tradeport’s official receipt to the store.
(no charge for replacement)
Should you wish to return the item personally, you may go to any stores’ branches to get the replacement item or to choose another item for the same purchase price but only after the inquiry has been settled with Tradeport.
For those claiming item warranties via Tradeport:
Send us a message via our Contact page. Or text your request to +63918TRDEPRT (+63918-8733778).
Wait for an email or SMS confirmation.
Send the item to Tradeport at 162 F. Blumentritt St., San Juan, Metro Manila, Philippines 1500 (Shipping fees charged to buyer)
Wait for an email or SMS confirmation.
For those claiming item warranties via store branches:
Send us a message via our Contact page. Or text your request to +63918TRDEPRT (+63918-8733778).
Wait for an email or SMS confirmation.
Present Tradeport’s official receipt to the store.
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